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Spot and Futures |
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Spot means the coffee is free and clear and can be shipped immediately. On spot
sales of under fifty bags, you will usually only get an invoice.
As you know, many coffees are not always available on the spot. To assure supply,
booking futures is the way to go. It is not uncommon to have arrivals booked six
to twelve months forward. |
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Orals and Contracts |
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Although oral contracts are as good as gold in our business, we send either contracts
or sale confirmations which put the transaction in writing. |
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Invoices |
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On the day the coffee becomes spot we will invoice it. If you receive an invoice
your coffee is available and can be shipped anytime upon request. Please remember,
billing is from date of AVAILABILITY, not shipment or delivery to you. We do offer
free warehousing for up to six months, so if you want to leave coffee in our warehouse
for consolidation or storage it is at no cost, but again, the invoice still must
be paid from date of availability. |
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New Customers |
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Orders by new customers are sold on a net cash basis - specifically, payment by
credit card, cashier's check or wire transfer in advance of shipment. We do not
ship C.O.D. After you have placed a few orders and we have analyzed your signed
credit application, we may offer credit terms. |
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Shipment Consolidation |
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If consignee (you) requests a shipment consolidation at an outside warehouse all
fees at that warehouse are for the account of the consignee (you). |
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FOB |
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Shipments are sent F.O.B. warehouse which means the freight will be paid by you.
We will gladly set up the shipment with the freight company for you. This will also
allow you to get billed at the rates we get, which are significantly discounted. |
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Carriers |
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Your carrier is acting as YOU when receiving/signing for shipments. Carrier should
be aware of condition of shipment as loaded and should sign paperwork accordingly.
Likewise, when shipment is received at destination, do NOT sign off receipt unless
all is in order. Consignee (your freight bill payer) is responsible for claims,
so write any exceptions directly on freight receipt.
Trucking regulations state that carriers are not responsible for unloading; many
will assist, but they are NOT OBLIGATED. Please be prepared to unload your own freight
and remember bags average between 134-155 pounds each.
Green coffee in the trucking industry is coded (freight rated) as CLASS 55 (CLS55).
Check your freight bill for correct rating class -- it can make a difference. |
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Open Invitation |
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Our professional sales staff will be happy to talk to you regarding all aspects
of the coffee business, and please keep in mind an open invitation to visit us in
enchanting Emeryville, California...we'll keep the light on for ya'. |
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No More Wrapping |
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You have probably heard about this phenomenon: in the Pacific Ocean, between
California and Hawaii, there is a floating layer of plastic which is. . .
twice the size of Texas! Of course this is outrageous. We have known about this
for sometime, but why it took us so long to take responsibility is disturbing.
As of April, 2009 Royal Coffee is on a mission to get out of the plastic business,
and as much as possible to become plastic-free.
By far, our biggest contribution to the problem is our practice of wrapping
pallets, which is frequently easy to correct. As we now employ four-way
strapping (unfortunately still using plastic, for now) the wrapping is really
not needed. So we have told our warehouse to stop wrapping. Strapping of course
will continue and we will look for a biodegradable alternative. We know there
will be complaints. We care, really, we hear the pain, but we will not back
down. Whatever issues come up, we are confident there is a solution other than
our wrapping in plastic. Thank you for your kind understanding.
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Ship To Address |
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Always check that your ship-to address is accurate, that any information (special
instructions for carrier, etc.) have been given to Royal in advance of shipment
-- and of course, if any information changes along to way, that you notify your
shipper (Royal). |
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